AI-Agent-Ticketing

# AI-Powered Ticketing System A **comprehensive MERN stack ticketing platform** that leverages artificial intelligence to revolutionize ticket management through intelligent automation and smart moderator assignment. ## AI-Powered Features - **Intelligent Ticket Analysis**: Advanced AI algorithms analyze ticket descriptions to extract relevant skills and requirements - **Automated Moderator Assignment**: Smart routing system that matches tickets to the most qualified moderators based on skill analysis - **Skill Extraction**: Natural language processing to identify technical skills and expertise areas from ticket content - **Workflow Automation**: Inngest-powered background processes for seamless ticket routing and processing ## Technical Architecture - **MERN Stack**: Full-stack JavaScript development with MongoDB, Express.js, React, and Node.js - **Agentic AI Integration**: Advanced AI agent system for intelligent decision-making - **Background Processing**: Inngest workflow orchestration for reliable background task execution - **Real-time Updates**: Live ticket status updates and notifications - **Secure Authentication**: JWT-based authentication with bcrypt password hashing ## Advanced Features - **Email Notifications**: Automated email routing using Nodemailer for ticket assignments and updates - **Modern UI**: Responsive interface built with Tailwind CSS and DaisyUI components - **Markdown Support**: Rich text formatting with React Markdown for detailed ticket descriptions - **Database Management**: MongoDB with Mongoose ODM for efficient data modeling - **SPA Navigation**: Seamless single-page application experience with React Router The platform demonstrates cutting-edge full-stack development with AI integration, showcasing modern software engineering practices and intelligent automation capabilities.

A full-stack ticketing platform with AI-powered ticket analysis and automated moderator assignment